Support
Support for clients
and new enquiries
Ordering programs, delivery and settlement, claims and new supply discussions. For anything urgent, a phone call reaches us fastest.
For existing clients
Ordering programs
If you need to install or reinstall the ordering program you already use, you can download it below. These programs are provided by the respective companies and their interfaces are in Korean.
FICS
Sajo Foodist ordering system. PC and mobile use different routes — the mobile app is listed as “푸디스트”.
Onlyone Foodnet
CJ Freshway ordering system. The same address works on both PC and mobile.
If you have trouble installing or signing in, please call us.
How to reach us
The fastest route depends
on what you need
Order cut-off and changes
For cut-off times, item changes or urgent additions, call us. Anything close to a cut-off is better confirmed by phone than by email.
Delays or missing items
If a delivery is late or an item is missing, call immediately. Meal times are fixed, so we check substitutions or an urgent delivery right away.
Claims and returns
For any item in questionable condition, a photo taken before opening speeds up the review. We then confirm return, replacement or settlement adjustment.
Invoices and certificates
For reissued statements, tax invoices or hygiene documentation, email master@tfnetworks.kr with the document name and period.
Not a client yet?
For supply terms, quotations or partnership enquiries, email us with your facility type, location, approximate meal volume and what you need. We will come back with what we can supply and on what terms.
- Telephone · +82-31-305-5352
- Email · master@tfnetworks.kr
- Office hours · Monday to Friday, 09:00–18:00 (KST, UTC+9)
- Address · 3220 Heungdeok U Tower, 120 Heungdeokjungang-ro, Giheung-gu, Yongin-si, Gyeonggi-do, Republic of Korea
Our written correspondence is handled in Korean and English.